Lego-ServiceNow

Lego ServiceNow forms flow

Case Study of Data Platform Operations Enablement team

Case

Your primary task will be to draft a template process for the ServiceNow flow. Furthermore you should draft a template for the forms.

You are asked to keep the following in mind: There are 3 kinds of items that can be logged:

• Incidents
  • Incidents – something is broken
  • Support – user is requesting assistance in usage
• Service Access Request – Access management

A solution approach

Forms flow chart in draw.io

Interactive wireframe in Figma prioritising user experience.

Key takeaways

• Learned about ServiceNow
  • Its purpose
  • How it should function, developer’s point of it.
  • How should the form be set up, it’s flow chart as well as getting answers what fields should it incloud and why?
  • Understanding access permissions and issue reports
• The importance of UX design using Figma
• Planning a workflow
• How to think as part of a big company